tc111 Privacy Policy

Introduction

Welcome to tc111, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how tc111 (referred to as "we", "us", or "our") collects, processes, stores, and protects the personal information you provide when you access or use our platform at tc111.pro. By creating an account or continuing to use our services, you agree to the terms set out in this policy.

This policy applies to all users of tc111, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. We are committed to maintaining the highest standards of data protection and handling your information with care and integrity at all times.

Information We Collect

To provide you with a secure and personalised gaming experience, tc111 collects certain categories of personal and technical information. The types of data we collect include, but are not limited to, the following:

• Registration details: full name, date of birth, gender, email address, and mobile phone number.
• Identity verification documents: national identity card (NID), passport copy, or other government-issued identification required for KYC compliance.
• Financial information: payment method details including bKash, Nagad, Rocket, Upay wallet numbers, bank account details (where applicable), and transaction history.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and gameplay logs.
• Behavioural data: game preferences, betting patterns, bonus usage, and communication preferences.

We collect this data directly from you during registration and account activity, automatically through your use of our platform, and occasionally from third-party KYC or payment verification service providers.

How We Use Your Information

tc111 uses the personal information collected solely for legitimate operational and compliance purposes. We do not sell or rent your data to third parties for marketing. Specifically, your information is used to:

• Create and manage your tc111 player account and ensure account security.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Verify your identity and age in compliance with responsible gaming requirements (players must be 21 years or older).
• Deliver customer support, resolve disputes, and respond to account-related queries.
• Personalise your gaming experience, including relevant game recommendations, promotions, and bonus offers.
• Detect and prevent fraudulent activity, money laundering, and any other misuse of the platform.

Sharing of Your Information

tc111 does not sell, trade, or transfer your personal information to outside parties for commercial purposes. We may share limited data with trusted third parties strictly as required to operate the platform:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for transaction execution and fraud prevention.
• KYC and identity verification service providers to confirm your identity and age eligibility.
• Regulatory or law enforcement authorities, where legally required or in response to valid legal process.

Any third party who receives data from us is contractually bound to maintain confidentiality and use your data only for the specific purpose authorised by tc111. We never share data beyond what is strictly necessary.

Cookies and Tracking Technologies

tc111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and understand how you interact with our site. The cookies we use fall into three main categories: essential cookies (required for the platform to function), analytical cookies (used to understand user behaviour in aggregate), and preference cookies (used to remember your settings such as language or display preferences).

You may configure your browser to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect certain features of the tc111 platform, including login sessions and personalised content delivery.

Data Retention

tc111 retains your personal data for as long as your account remains active or as necessary to provide our services, fulfil our legal obligations, resolve disputes, and enforce our agreements. Upon closure of your account, we will retain your data for the minimum period required by applicable law and regulatory guidelines before securely deleting or anonymising it.

Transaction records and financial data may be retained for longer periods where required by financial regulations and anti-money-laundering obligations. All retained data remains protected under the same security standards described in this policy.

Your Rights

As a registered user of tc111, you hold the following rights with respect to your personal data:

• Right to access: you may request a copy of the personal data tc111 holds about you at any time.
• Right to rectification: if your personal data is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data upon closing your account.
• Right to restrict processing: you may request that we limit how we process your data in certain circumstances.
• Right to object: you may object to the processing of your data for direct marketing or profiling purposes.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in any case within 30 days of receipt.

Security of Your Data

tc111 takes the security of your personal information seriously. We implement a range of technical and organisational safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, strict access controls and role-based permissions for internal staff, regular security audits and vulnerability assessments, and secure data storage with encrypted backups.

While we make every effort to protect your data, no method of transmission over the internet or electronic storage is entirely risk-free. We encourage you to use a strong, unique password for your tc111 account, to keep your login credentials confidential, and to contact us immediately if you suspect any unauthorised activity on your account.

Third-Party Links

The tc111 platform may occasionally reference or display information from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. While we partner with trusted providers only, please be aware that any interaction with a third-party site or service is governed by that party's own privacy policy. tc111 accepts no responsibility for the privacy practices of external providers.

Protection of Minors

tc111 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user is under 21, that account will be suspended immediately and any associated data will be deleted in accordance with our data retention procedures.

Parents and guardians who believe their child may have accessed or registered on tc111 are requested to contact our support team immediately at [email protected] so we can take swift action to remove the account and all associated data.

Changes to This Privacy Policy

tc111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes to this policy, we will notify users by updating the "Last Updated" date at the top of this page and, where appropriate, by providing a notice within the platform.

Your continued use of the tc111 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we handle your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tc111 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available 24/7 to assist you.

Email: [email protected] — Our support team will respond to your enquiry promptly and treat all privacy-related communications with the highest level of confidentiality.